Risolve - SE - Risolve Smart

RISOLVE SMART ENTERPRISE

What RISOLVE – SE offers is a customer experience that adopts new age technologies that are relentlessly reinventing to give seamless service just through voice commands. Being cloud-based, you get access from anywhere and pay-per-use or scale of your company.

With advancements in speech recognition and NLP, conversational Artificial Intelligence has become the new frontier that is truly transforming customer engagement, making it much more unified and collaborative.

RISOLVE – SE is designed to meet demands of both small businesses and large companies with service portal, resolution management, task management for sales, service and developer teams, conducting surveys among any set of groups, notice board for groups, knowledge base for customers, help manuals, and community forum for groups.

Key Features of RISOLVE - SE

For the USER

Place request by simply commanding Alexa
Fully automated lifecycle for service requests
Dedicated and customizable service portal
Customers, agents, developers, native team, and employees can raise requests
Multiple SLA’s can be configured

For the MANAGER

Get requests in multiple ways—service portal, chatbot, email, voice response, mobile app and phone
Manage your developers, sales team, agents, service representatives and customers from one place
Issue public and private notices
Create internal or external users of multiple groups
Create multiple tasks for your sales and service teams
Give scoring to multiple groups based on the completion of tasks
Configure offers to various sets of users
Configure newsletters to registered customers
Configure multiple assets for tracking service related issues
Multiple service representatives can be configured
Assign time bound by the nature or by SLA
Public and private responses may be added to the service requests
Create unlimited hierarchy levels and unlimited administrators
Automate emails and updates
Response tree of every service request
Manage Internal and external SRP’s less than one roof
Configure escalation process dynamically
Transfer the service requests to other company, which is under the same tree
Unlimited sales and service agents can be configured
White labeled service portal for customers sign up
Upload FAQ, manuals and knowledge base on the service portal
Conduct surveys among the customer’s, agents and employees separately
Convert customer e-mails into service requests
Customized categories of the service requests including non-technical, sales, info request, hardware related, software related
Configure the priority of the service requests as per the nature or SLA
Automatically assign the service requests as per the priority to internal or external SRPs or to the agents
Service requests also can be assigned automatically to the service representatives

For the USER

For the MANAGER

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